Terms of service
OVERVIEW
This Privacy Policy describes how Toxic Fix LLC ("Toxic Fix," "we," "us," or "our") collects, uses, and shares personal information when you visit, interact with, or make a purchase from toxicfix.com (the "Site") or otherwise use our services.
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Site.
Our Site is powered by Shopify, and certain personal information is processed by Shopify on our behalf. You can review Shopify's privacy practices here.
1. INFORMATION WE COLLECT
We collect information in three main ways: information you provide directly, information collected automatically, and information from third parties.
Information you provide directly:
- Name, email address, shipping address, billing address
- Phone number
- Payment information (processed securely through Shopify Payments and other payment processors — we do not store full credit card numbers)
- Account credentials if you create an account
- Order history and preferences
- Communications with our customer service team
- Information you submit through reviews, surveys, or promotions
Information collected automatically:
- IP address, browser type, device identifiers
- Pages visited, time spent on pages, referring website
- Cookies, pixel tags, and similar tracking technologies
- Approximate geolocation based on IP address
Information from third parties:
- Social media platforms (if you interact with us through social login or social features)
- Advertising and analytics partners
- Fulfillment and shipping partners
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Process and fulfill your orders, including shipping and payment processing
- Communicate with you about your orders, account, and customer service inquiries
- Send you marketing emails and promotional offers (with your consent, where required by law)
- Personalize your shopping experience and recommend products
- Improve our Site, products, and customer experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations, including tax, regulatory, and dietary supplement industry requirements
- Enforce our Terms of Service and other policies
3. AGE RESTRICTIONS
Toxic Fix products are dietary supplements intended for adults 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If you are under 18, please do not use our Site or submit any personal information to us. If we learn that we have collected personal information from a minor under 18, we will delete that information promptly. Parents or guardians who believe their child has provided information to us should contact us at sales@toxicfix.com.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information for money. We share personal information only as described below:
Service providers: We share information with third-party service providers who help us operate our business, including:
- Shopify (e-commerce platform and payment processing)
- Shipping carriers (USPS, UPS, FedEx, etc.)
- Email marketing platforms (e.g., Klaviyo, Mailchimp)
- Customer service tools
- Analytics providers (e.g., Google Analytics, Meta)
- Advertising partners (e.g., Meta, Google, TikTok)
- Review platforms (e.g., Yotpo, Judge.me)
These providers are contractually required to use your information only to provide services to us.
Legal compliance: We may disclose information if required by law, subpoena, court order, or to protect our rights, property, or the safety of others.
Business transfers: If Toxic Fix is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
With your consent: We may share your information for any other purpose disclosed to you and with your consent.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to operate our Site, analyze traffic, and personalize content and advertising. Types of cookies we use:
- Essential cookies: Required for the Site to function (e.g., shopping cart, checkout)
- Analytics cookies: Help us understand how visitors use our Site
- Advertising cookies: Used to deliver relevant ads and measure ad performance
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. You can also opt out of personalized advertising through tools like the Digital Advertising Alliance or the Network Advertising Initiative.
6. YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information, including:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate information
- Deletion: Request that we delete your personal information
- Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email
- Opt-out of sale/sharing: Opt out of the sharing of your information for targeted advertising
- Data portability: Request your information in a portable format
To exercise any of these rights, email us at sales@toxicfix.com with the subject line "Privacy Request." We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law (typically 30–45 days).
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- The right to know what personal information we collect, use, and share
- The right to delete personal information we hold about you
- The right to opt out of the "sale" or "sharing" of personal information (as those terms are defined under the CCPA)
- The right to correct inaccurate information
- The right to non-discrimination for exercising your rights
Under California law, the use of advertising and analytics cookies may be considered a "sale" or "sharing" of personal information. You can opt out by emailing us at sales@toxicfix.com or by using the "Do Not Sell or Share My Personal Information" link if available on our Site.
European Union / UK Residents (GDPR)
We currently ship only within the United States. If you access our Site from outside the U.S., your information may be transferred to and processed in the United States. By using our Site, you consent to this transfer.
7. DATA SECURITY
We use commercially reasonable security measures to protect your personal information, including encryption of payment data via Shopify's PCI-compliant systems. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
8. DATA RETENTION
We retain your personal information only as long as necessary to provide our services, comply with legal obligations (including tax, accounting, and regulatory requirements for dietary supplement businesses), resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize your information.
9. THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Effective date" above. For material changes, we will provide additional notice (such as an email or a notice on our Site). Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
11. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, contact us:
Toxic Fix LLC 1621 Central Ave Cheyenne, WY 82001 Email: sales@toxicfix.com